Here’s what to do if you’re working with a Microsoft support agent and they tell you to open the Quick Assist app: The app connects your computer with the Microsoft support agent’s computer using a remote connection. Office chat online windows 8.1#Quick Assist web appįor those using Windows 8.1 or supported Windows Server or macOS versions, the Quick Assist web app will get you help with your computer directly from Microsoft support agents. Office chat online windows 10#Option Three - In Windows 10 or Windows 11, select the Search bar or Search icon, type quick assist, and select Quick Assist in the list of results.Īfter Quick Assist opens, enter the code provided to you by Microsoft. Option Two - Use the Start menu to open Quick Assist:įor Windows 11: Select Start > All apps > Windows Tools, then select Quick Assist.įor Windows 10: Select Start > Windows Accessories, then select Quick Assist. Option One - In Windows 10 or Windows 11, press Ctrl + Windows logo key + Q at the same time to open Quick Assist. To open Quick Assist, please follow these instructions: The side-by-side image above shows the old and new icons. For more information contact your support person or admin. Office chat online update#Very CPU-heavy, often averaging 15% of the CPU depending on each user's activity (not good with multiple users on an RDS server) web-based version very unreliable even with an unclogged 100Mbps Internet feed was not designed for Microsoft RDS (to be fair they came out with an RDS-friendly installation about a month after we purchased it) product probably sold from somewhere in Asia (not a problem in itself except for adding an extra day to advanced tech support queries).Note: If you are on a work or school device you may be restricted by corporate policy from installing or accessing the Quick Assist update in the Store. The we-based option was very unreliable, often failing to reflect current messages and not alerting users to new messages.Įase of setting up users and creating groups availability of web-based version option to have server hosted in the cloud administrative ability to review message activity. In fact, we got the strong impression that they had not dealt with a client even our size before, definitely not on an RDS environment, and they were scrambling to catch up. It *might* perform better in a different multi-user-single-server environment. However, this is not currently a good solution if your users must access the application from a Remote Desktop Services environment. It does have many good features and the performance is acceptable. I would strongly recommend this product for situations where users are on separate machines using the actual application. Also when I'm using another app and a notification pops up for office chat, for some reason it automatically starts typing in the quick reply box instead of what I was doing originally.ĭecent product unless you use Microsoft Remote Desktop Services By continuing to use our website, you are agreeing to our use of cookies. There are some things that are frustrating, for example when I'm catching up on a conversation and someone sends a new message, it sends me back to the bottom of the thread. We use cookies to give you the best website experience. We also really needed a good video conferencing and screen sharing feature. It really stinks that there isn't an employee and contact database too. Try the Instructions for classic Outlook on the web. Note: If the instructions don't match what you see, you might be using an older version of Outlook on the web. Note: Which icon you see depends on your organization's configuration of Microsoft 365. Sadly there are several important things we need that aren't in the software, like mentions or tagging with the symbol, commenting, event calender or schedule, task lists. If you're a Office 365 Enterprise user, you can chat with colleagues in Outlook on the web using Microsoft Teams or Skype for Business. The read receipts are nice when I need to check team accountability! Simple to use and reliable as far as messages getting through. Office chat online software#I like that it includes GIFs and emoticons, some office oriented chat software does not. It's convenient that I can mute conversations that aren't as important or urgent. Live chat, real time notifications and alerts, mobile alerts and mobile version, access & control permissions (role based too), file sharing. Office chat online upgrade#If office chat checks all of the boxes for you then you should check it out! We just had to explore alternatives and upgrade because of the lacking features that were crucial for us and we couldn't go without. I recommend going over what you'll need and comparing it to the feature list. There are a lot of awesome things about it and a lot of not so good things about it. Overall it's a simple chat software that is affordable and reliable for messaging & chatting.
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